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Building on a decade of collaboration, the renewed partnership strengthens integrated AI-powered UCaaS and CCaaS solutions to transform customer engagement
NiCE (NASDAQ:NICE) today announced a renewed collaboration with RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, through a multi-year extension of their long-term agreement to market and sell RingCentral Contact Center™, a proven, global solution for enterprise-grade customer engagement, powered by NiCE CXone Mpower.
The extension builds upon the partnership NiCE and RingCentral have cultivated since 2015, and re-energizes the partnership in go-to-market, sales, onboarding, and post sales engagement. The extended partnership helps businesses transform and deliver AI-powered customer experiences.
RingCentral is a recognized leader in cloud business communications, and named a Leader in the Gartner® Magic Quadrant for Unified Communications as a Service (UCaaS) report for 10 consecutive years. In addition, NiCE is a recognized industry leader in cloud contact center and CX, and named a Leader* in the Gartner® Magic QuadrantTM for Contact Center as a Service (CCaaS)** report for 10 consecutive years.
Together, the two companies have a successful track record of offering a deeply integrated UCaaS and CCaaS solution.
