Phreesia Launches VoiceAI To Streamline Patient Calls With 24/7 AI-Powered Phone Support

Author: Benzinga Newsdesk | September 02, 2025 03:24pm

New offering enhances Phreesia's existing platform, eliminating long hold times and ensuring every patient call is resolved

Phreesia, a leader in patient activation, today announced the launch of Phreesia VoiceAI, an always-on, intelligent AI phone solution purpose-built for healthcare. VoiceAI leverages advanced natural language processing and real-time workflow integration to help healthcare organizations manage high call volumes, streamline routine interactions and improve the patient experience—all without increasing staff workload.

VoiceAI allows patients to easily resolve common requests by using patients' natural spoken language. VoiceAI then triages and routes those patient requests accordingly. Calls requiring clinical or administrative follow-up are seamlessly directed to the right team member.

• Intelligent Triage: VoiceAI automatically identifies call intent using patient-spoken input and routes accordingly—no rigid phone trees or button-pushing.
• Reliable Answers: AI responses are grounded in clinical rules and real-time scheduling logic.
• Parallel Capacity: VoiceAI handles multiple calls simultaneously, reducing wait times and ensuring prompt responses.
• Integrated Documentation: Staff can document interactions and access real-time patient information directly from a secure web app.*

*With supported EMRs

Phreesia VoiceAI supports the most common call types healthcare organizations handle every day—scheduling and referrals, prescription refills, clinical questions, and medical records requests—while also extending to urgent after-hours calls. Whether urgent or routine, calls are managed 24/7: urgent needs are routed directly to on-call physicians through a secure mobile app, while routine requests are captured and documented for timely follow-up.

Posted In: PHR