VinFast Has Announced A Strategic Partnership With The Arabian Automobile Association, Provider Of Vehicle Support Services In The Middle East, To Launch Comprehensive Roadside Assistance For VinFast Customers Across UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, And Oman

Author: Benzinga Newsdesk | September 18, 2025 05:51am

Under the agreement, Arabian Automobile Association (AAA) will deliver a full suite of professional roadside assistance services, including emergency towing, transport to charging stations for depleted batteries, 12V battery jump-starts, flat tire replacement, and vehicle lockout support. All services will be carried out by well-trained technicians in strict compliance with VinFast's technical standards and local regulations. AAA guarantees rapid response times, with call center replies averaging under 45 seconds and on-site assistance within 60 to 90 minutes, depending on location and traffic conditions.

VinFast Middle East will support AAA by providing customer data, technical training, and establishing dedicated hotlines in each country to ensure seamless and timely service delivery. AAA is committed to maintaining a minimum customer satisfaction (CSAT) score of 90%, reflecting its dedication to service excellence.

Notably, the roadside assistance program offers 10 years of coverage from the date of vehicle purchase and is transferable within the country of purchase, providing added flexibility and peace of mind for VinFast owners.

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