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Renewed contract includes a digitally enhanced customer experience for the Children's Health Insurance Program recipients
Maximus (NYSE:MMS), a leading employer and provider of government services, today announced it was selected by Pennsylvania's Department of Human Services (DHS) to continue administering the Pennsylvania Enrollment Assistance Program under a five-year, $62 million contract. In partnership with DHS, Maximus has provided information about healthcare options, health plans, and providers to Pennsylvanians since 2009.
Maximus currently assists eligible Pennsylvanians with health plan enrollments; under this latest contract award, the population will expand to include Children's Health Insurance Program (CHIP) recipients. The state determines CHIP eligibility and plan assignment, while Maximus supports CHIP recipients for plan changes.
Maximus will deploy digital solutions that facilitate access to the information residents need through multichannel engagement. Building on the program's website and mobile app, new technology enhancements will include 24/7 web chat, text messages, and email notifications. The program's digital assets will also be updated to ensure digital accessibility compliance.
Posted In: MMS