| Ticker | Status | Jurisdiction | Filing Date | CP Start | CP End | CP Loss | Deadline |
|---|
| Ticker | Case Name | Status | CP Start | CP End | Deadline | Settlement Amt |
|---|
| Ticker | Name | Date | Analyst Firm | Up/Down | Target ($) | Rating Change | Rating Current |
|---|
A long-standing partner and customer, Vonage deepens its relationship with Salesforce to unify enterprise data; elevate customer experiences; and advance AI, Cloud, and 5G-powered innovation
Salesforce (NYSE:CRM), the world's #1 AI CRM, today announced that Vonage, a leader in AI, Cloud, and 5G-powered software solutions for enterprises, will deploy Data Cloud and Agentforce to deliver more intelligent, personalized customer experiences and accelerate innovation. This move reinforces Vonage's ambition to become an Agentic Enterprise, where every employee is elevated with AI, every decision is data-driven, and every customer interaction is exceptional.
Data and automation
By implementing Data Cloud, Salesforce's intelligent activation engine that unlocks the full value of enterprise data, Vonage will unify data across systems — including Service Cloud and Sales Cloud, as well as through MuleSoft. This data integration will create a single source of truth that will provide secure, real-time insights to service and sales teams; enable more personalized and efficient customer experiences; and power AI agents that automate repetitive tasks.
Vonage will adopt Agentforce, Salesforce's digital labor platform, to handle common tasks such as updating customer profiles, managing case records, and tracking customer health scores. AI agents will reduce manual data entry and autonomously resolve common issues, freeing up human agents to focus on more complex needs. These agents can analyze a customer's full history — from product usage to support interactions — to identify challenges, uncover opportunities, and recommend next steps, helping to ensure every interaction delivers value for both the customer and the company.
